E-Seat Reserve Terms of Service

NOTE: This is an English translation just for the purpose of convenience. The sole authentic version shall be in Japanese. Both of the Company and clients are bound by the Japanese version only.


Welcome to Aeon Cinema’s online ticket e-seat reserve (“E-Seat Reserve”).

These Terms of Service (“ToS”) intend to regulate the E-Seat Reserve as a part of member services (“WataTheatre”) operated by Aeon Entertainment Co., Ltd. (“Company”). Please read this ToS carefully before using the E-Seat Reserve.

A client who uses the E-Seat Reserve shall accept the contents of this ToS and “WataTheatre Terms of Service” determined by the Company separately and abide by both of them. Defined terms under the WataTheatre Terms of Service shall have the same meaning in this ToS.
“WataTheatre Terms of Service”

Article 1. Aeon Cinema E-Seat Reserve
1. The E-Seat Reserve intends to provide a service where a client who is a Member of the Watatheatre may access this site through the Internet (“E-Seat Reserve Site”) and purchase from the Company a movie ticket for movies screened at certain theatre designated by the Company (“Ticket”) by using the Registration ID, Etc. as defined in the WataTheatre Terms of Service and other WataTheatre’s registered information.
2. The use of the Registration ID, Etc. and other WataTheatre’s registered information in the preceding paragraph shall be subject to this ToS and the WataTheatre Terms of Service.
3. A client shall make a payment for a Ticket in the manner designated by this ToS when he/she purchases it through the E-Seat Reserve.
4. An access point which a client uses for the E-Seat Reserve shall be within Japan and other applicable terms and conditions shall be as designed by the Company separately.
5. If a client loses a membership of the Watatheatre for withdrawal or any other reason, such client may not use the E-Seat Reserve service concurrently and all of his/her benefits acquired until then shall lapse.

Article 2. Preparation for Use
A client shall at his/her own responsibility and expense procure software, a communication equipment and hardware, etc. necessary for the use of the E-Seat Reserve and configure communication environment (including procurement of contract for Internet access).

Article 3. Use of E-Seat Reserve
1. A client shall use the E-Seat Reserve in accordance with this ToS and terms and conditions designated by the E-Seat Reserve Site.
2. A client shall be solely responsible for all information which he/she sends out through the E-Seat Reserve and hold the Company harmless from any troubles and damages.
3. If a client causes any damages on other client or any third party or any dispute arises between a client and other client or any third party, the client shall at his/her own responsibility and expense compensate for such damages or resolve such dispute and hold the Company harmless from any troubles and damages.
4. If a client causes any damages on the Company by breaching this ToS or other terms designated by the Company, the client shall compensate for such damages incurred by the Company.

Article 4. Handling of Personal Information
1. A client is required to input his/her personal information (including information of credit card use for the payment of a Ticket) for the purchase of a Ticket, and the Company put in and administer such personal information on the Company’s database. The Company’s use and provision to a third party of such personal information shall be subject to both of this Article and the Information Security Policy and the Privacy Policy separately determined by the Company.
2. The Company uses a client’s personal information acquired through the E-Seat Reserve for the limited purposes set out below and to the extent necessary for such purposes:
(1) To provide the E-Seat Reserve and improve its services;
(2) To provide a client with information relating to the E-Seat Reserve;
(3) To use as data for the purpose of analysis of actual usage of the E-Seat Reserve; and
(4) To ensure security for the E-Seat reserve.
3. The Company makes a prior notice to a client if it changes the purpose of use in the preceding paragraph. The Company does not make any change on the purpose of use beyond the scope recognized reasonably relevant to the purpose of use in the preceding paragraph without a client’s consent. If the Company intends to use client’s personal information beyond the scope necessary for satisfaction of the purpose of use in the preceding paragraph, the Company obtains each client’s consent.
4. The Company does not disclose to a third party client’s personal information without obtaining a client’s prior consent except for the following case:
(1) If requested by laws;
(2) If the Company makes extraction and re-editing of client’s personal information and discloses it as statistical information which is incapable of identifying a relevant person;
(3) If the Company provides a client with information relating to the E-Seat Reserve;
(4) If the Company provides and discloses to a third-party supplier for management and operation of system and equipment necessary for the provision of the E-Seat Reserve; and
(5) If the Company processes a credit card transaction.
5. The disclosure, correction, etc. or utilization cessation, etc. under the Personal Information Protection Act of client’s personal data held by the Company shall be subject to terms and conditions which are publicized by the Company separately in accordance with the Personal Information Protection Act.
6. A client’s request for correction, etc. or utilization cessation, etc. which does not fall under the preceding paragraph shall be made in the prescribed manner designated by the Company.

Article 5. Use by person underage
In case a client is under the age 18, he/she cannot use the E-Seat Reserve without obtaining a consent from a person with parental authority or guardianship. The Company does not guarantee that any and all information provided through the E-Seat Reserve are not harmful against a person underage.

Article 6. Prohibited matters
A client is prohibited from conducting any of the following:
1. To infringe proprietary rights, privacy or any other tights of other clients, a third party or the Company or commit an action which is likely to infringe the same;
2. To commit an action contrary to public policy and good morals, criminal acts or violation of laws or commit an action which is likely to correspond to the same;
3. To provide the Company, other clients or any other third party with information which is or is likely to be false or contrary to public policy and good morals;
4. To conduct without a consent from the Company any profit-making activity through or in connection with the E-Seat Reserve or preparations therefor;
5. To interfere with or defame the operation of the E-Seat Reserve;
6. To interfere with or defame the operation of Aeon Cinema’s theatres or the Company;
7. To improperly use the Registration ID, Etc. and other registered information under the Watatheatre; and
8. To conduct any other actions which the Company considers inappropriate.

Article 7. Payment Method and Security
If a client purchases a Ticket through the E-Seat Reserve, only a payment by any of the credit cards designated by the Company shall be acceptable. The Company takes measures to ensure safety of credit card transactions and applies a cryptographic communication technology on the Internet, SSL (Secure Socket Layer) to the E-Seat Reserve.

Article 8. Payment by Credit Card
The payment by a credit card under the E-Seat Reserve shall be subject to the following:
1. A payment by a credit card under the E-Seat Reserve shall be available for only a client which holds a credit card designated by the Company. Such Company’s designated credit card shall be limited to those which are issued in Japan. Notwithstanding the above, if the Company considers that the prescribed notice is required by the body text in Article 13, paragraph 1 of Act on Specified Commercial Transactions, the Company may suspend a client’s use of such relevant credit card.
2. If a client fails to complete a payment by a credit card due to a false input, incorrect input or a brank field at the time of application for his/her purchase of a Ticket or any breach of credit-card company’s rules, a relevant purchase of a Ticket shall be null and void. If a client encounters any problem for credit card, he/she shall consult with a relevant credit-card company directly.

Article 9. Purchase
When a client pushes a “Purchase” button on a confirmation screen of payment information and credit card’s approval is completed, a purchase of a Ticket shall come into effect. Once a client pushes a “Purchase” button, the client cannot request any cancellation of the purchase or refund of a Ticket due to his/her own reason. Even in the case of a late arrival due to traffic jam or for whatsoever reason, no cancellation of the purchase or refund of a Ticket shall be accepted.

Article 10. Ticketing and Delivery
1. When a client intends to receive an issuance of a Ticket purchased through the E-Seat Reserve, a reservation number and telephone number registered at the time of purchase or QR code contained in a purchase confirmation email which was sent out by the Company at the time of purchase will be required (please be advised that QR code printed on a Membership Certificate cannot be accepted for the purpose of issuance of a Ticket). If a client loses or forgets such reservation number and telephone number registered at the time of purchase or QR code contained in a purchase confirmation email which was sent out by the Company at the time of purchase, the Company may not issue a relevant Ticket to the client.
2. Alternatively, the Company may issue a Ticket at a ticket issuing machine or ticket counter in the manner designated by the Company to a person who holds a credit card used by the client for the payment (“Card Holder”), and upon such issuance, a Ticket delivery shall be completed. The ownership of a Ticket shall be transferred to a client when the Card Holder receives a Ticket at a ticket issuing machine or ticket counter.

Article 11. Presentation of ID document
In respect of a Ticket purchased through the E-Seat Reserve which are out of the category of Ordinary adult (such as Student, Couple 50% discount, Discount for disability, Happy 55, etc.), a relevant client who holds such Ticket is required to present the Company’s staff his/her ID document when he/she enters a screen room. If he/she fails to present his/her ID document, an additional fee will be charged by the Company.

Article 12. Suspension and Cessation of Service
1. In the case of any of the following, the Company may suspend or ceases the whole or a part of the E-Seat Reserve without any prior notice to clients:
(1) If any trouble arises on any system or equipment for the operation of the E-Seat Reserve;
(2) If it becomes difficult to provide the E-Seat Reserve due to matters attributable to any third party such as telecommunication suppliers terminate, suspend or cease the provision of telecommunication service;
(3) If the provision of the E-Seat Reserve becomes or is likely to become difficult due to occurrence of act of God, war, terrorism, riot, disturbance, industrial dispute or any other emergency situation; or
(4) If the Company considers it unavoidable interruption or suspension of the whole or a part of the E-Seat Reserve due to any other adequate reason.
2. In case the Company makes any necessary maintenance for the E-Seat Reserve or considers it necessary, the Company may suspend or cease the provision of the whole or a part of the E-Seat Reserve by giving a prior notice to clients; provided, however, that in an emergency situation the Company may suspend or cease without giving a prior notice to clients.

Article 13. Linked site
The sites to which the E-Seat Reserve Site puts a link and other sites which puts a link to the E-Seat Reserve are out of the control of the Company and the Company shall not accept any liability for these sites.

Article 14. Outsourcing
The Company may outsource the whole or a part of services necessary for the operation of the E-Seat Reserve to any third party as the Company considers appropriate.

Article 15. Exclusion of liability and Compensation
1. The Company shall not guarantee the completeness, accuracy, reliability and usability, etc. of the E-Seat Reserve and the information which a client acquires through the E-Seat Reserve. The Company shall not accept any liability for damages incurred due to incompletion, inaccuracy, etc. of the E-Seat Reserve Site unless attributable to the Company’s willful act or gross negligence.
2. A client shall be responsible for the use of and access to the E-Seat Reserve Site. The Company shall not accept any liability for damages incurred by a client (such as damages on client’s computer equipment, infection with computer virus) through the access to and use of the E-Seat Reserve Site or downloading data, text, picture, movie, sound, etc. from the E-Seat Reserve Site.
3. The Company shall not accept any liability for damages incurred by a client resulting from any of the following:
(1) Heavy traffic or breakdown of communication line or electric outage;
(2) Failures of computer system other than system managed by the Company or the Company’s contractor;
(3) act of God such as earthquake, fire or flood, war, terrorism, riot, disturbance, industrial dispute, an order by a public authority such as a court or any other force majeure; or
(4) client’s breach of this ToS.
4. Even if the Company is liable for a client, regardless of the causes such as defect liability, in contract or tort, the Company’s responsibility shall be limited to actual, direct and ordinary damages incurred by a client (excluding any lost profit) with a maximum ceiling at the amount received by the Company from the relevant client in connection with the E-Seat Reserve service which directly causes such damages unless attributable to the Company’s willful act or gross negligence.

Article 16. Trademark, copy right and restrictions
1. All materials contained in the E-Seat Reserve Site (including pictures, artworks, sound and movies) are protected by the copyright owned or administered by the Company or a third-party licensor to the Company. A client shall not copy, distribute, exhibit, lend, transmit, rework, adapt, create derivative work of or use the materials contained in the E-Seat Reserve Site.
2. If any dispute arises with any third party due to a client’s breach of the preceding paragraph, the client shall at its responsibility and expense resolve it and hold the Company harmless from any troubles and damages.
3. A determination on pass/fail of the purchase of a Ticket or a notice of such determination may be significantly delayed or unavailable due to any heavy traffic of communication line or unforeseen accident on computer system for the E-Seat Reserve. The Company shall not accept any liability for damages incurred by a client and any third party resulting from such delay or unavailability of the purchase of a Ticket unless attributable to the Company’s willful act or gross negligence.
4. The Company shall not accept any liability for duplicate applications for the purchase due to a client’s incorrect input or any failure of communication environment, in which case no refund shall be accepted for the purchased Tickets.

Article 17. Late payment charge
A client who fails to perform monetary obligations under this ToS including the payment of a purchased Ticket shall pay a late payment charge on the unpaid amount at the rate of 14.6% per annum from the day following the due date until it is wholly paid.

Article 18. Compensation for damages
A client shall compensate for damages incurred by the Company resulting from his/her breach of this ToS or willful act or negligence.

Article 19. Amendment
The Company may at any time modify, amend and update this ToS without obtaining a client’s consent by making a prior publication. Unless otherwise designated by the Company, such modification, amendment and update shall come into effect upon such publication on the E-Seat Reserve Site.

Article 20. Governing Law and Jurisdiction
1. The governing law of this ToS and the use of the E-Seat Reserve shall be Japanese law. The execution, interpretation and performance thereof shall be governed by Japanese law.
2. In case of any dispute between a client and the Company in connection with the E-Seat Reserve, both parties shall discuss in good faith.
3. If such dispute is not resolved based on such discussion, Tokyo District Court shall have the exclusive jurisdiction over such dispute for the first instance.

Supplemental Provisions
This ToS shall apply with effect from 25 June 2019.